Cancellation Policy
By making a reservation with us, and providing a credit card number or making a payment via cash/check, you agree that you will pay a deposit of one night’s stay to secure your reservation within 7 days of booking. The remaining amount will be paid full on the day of your arrival date.
If you cancel at 72 hours or more before your arrival date, you are eligible for a full refund of your deposit, with the exception of a 3% credit card fee if you paid with card. If you cancel within 72 hours of your arrival date, your deposit becomes non-refundable.
Payment Policy
To confirm your reservation we require a deposit in the amount of one night’s rate for the cabin you have booked. The deposit must be sent to the host within 7 days of confirming the booking. For example, if you booked cabin 1, we require $110 deposit within 7 days of booking in the form of a credit card payment over the phone with the host or cash/checked mailed to: 6720 M-123, Paradise, MI 49768
The remaining balance is due on the day of arrival. You may pay this balance by Visa or MasterCard, or with cash/check. All payments must be made in U.S. funds.
Pricing and Online Booking
Rates and fees are updated regularly to reflect the most current and accurate charges on cabin listings. However, Cloud Nine Cottages reserves the right to adjust charges to the proper amounts after a booking in the event of a clerical or technical error.
Pet Policy
Our cabin has a strict no pets policy to ensure a clean, comfortable, and allergen-free environment for all our guests. We kindly request that you respect this policy. Any violation may result in termination of your stay. For any questions or clarifications, please contact us directly.
General Liability
Guests acknowledge that staying at Cloud Nine Cottages could result in certain inherent risks, including but not limited to, risks of property damage, personal injury, and loss or theft of personal items. By booking a cabin, Guests assume full responsibility for any risks of injury, damage, or loss that may occur during their stay.
The Property owner shall not be liable for any injury, loss, or damage to persons or property arising from or related to the Guest’s stay at the property, regardless of whether such injury, loss, or damage is caused by the owners’ negligence or otherwise. The Guest agrees to indemnify and hold harmless the Owners from any claims, actions, damages, costs, and expenses, including attorney’s fees, arising from or related to the Guest’s use of the Site or their stay at the Property.
Guests agree to maintain the Property in the same condition as when they arrived. The Guest is responsible for any damage to the Property, its contents, or grounds caused by the Guest or their party. The Owners reserve the right to charge the Guest for any such damages. Guests agree to follow all safety guidelines provided by the owners and understand that failure to adhere to these guidelines may result in accidents or injuries for which the owners are not liable.
The Owners shall not be liable for any loss, damage, or inconvenience arising from or attributable to causes beyond their control, including but not limited to natural disasters, weather events, acts of God, or governmental actions.
The property may be located in a natural setting with wildlife and other environmental features. Guests acknowledge that they are responsible for their safety and the safety of their party in such surroundings. The owners are not liable for any injury or damage resulting from encounters with wildlife or other natural elements.
By using this site and booking a cabin rental, Guests acknowledge that they have read, understood, and agree to be bound by these General Liability Terms and Conditions.